Shipping policy

We currently ship orders within New Zealand only. Orders are generally sent using NZ Post.

Shipping is calculated based on parcel size and destination. South Island rates start from $11, and North Island rates from $15, with higher rates for rural or larger orders.

Orders are normally prepared for dispatch within 1–3 business days. Our current processing time will be displayed at the top of the website.

We are based in Canterbury, so delivery times will vary depending on where you are in New Zealand. Most orders should arrive within 1–5 business days after being collected by the courier, although rural addresses and busy courier periods may take a little longer.

Please make sure your delivery address is entered correctly at checkout. If your address is rural, please select the rural shipping option so your order can be sent without delays.

In rare cases, shipping may be significantly more expensive than expected, such as for remote locations, unusually large orders, or addresses that require special courier handling. If this happens, we reserve the right to contact you before sending the order to discuss the shipping cost or, if needed, cancel and refund the order.

We do not currently offer international shipping.

If you need an order urgently, please contact us before placing your order and we’ll let you know what may be possible.