Frequently Asked Questions
Have a question? Find everything you need to know about us, our products, shipping, and more.
Shipping
How much is shipping?
Shipping is calculated based on parcel size and destination. South Island rates start from $11, and North Island rates from $15, with higher rates for rural or larger orders.
How long does shipping take?
Shipping typically takes 1-5 business days depending on where you are in New Zealand. Please see our Shipping Policy.
How long does it take for my order to ship?
We work quickly to get your order on its way. If an item isn’t already made, processing time is usually around 1-3 days. During busy periods, longer processing times will be clearly shown in the product description or website banner.
Do you ship outside of New Zealand?
Currently, we only ship within New Zealand.
Custom Orders
Do you take custom 3D printing orders?
Yes! We've primarily used our home 3D printers for printing functional parts and home decor, most of which we've designed ourselves. If you have something custom or a 3D model in mind, drop us a line using our Contact Form.
Can I request one of your products but in a different colour?
Absolutely. We have a variety of filament colours in stock that aren't used in our listed products. Send us a message with your request and we'll see what we can do.
Can I request a 3D print that's not in your store?
For sure. Get in touch using our contact form and we’ll do our best to help. If the model was created by someone else, we may need to do some due diligence first.
Orders & Payment
Can I cancel or change my order?
Sure, as long as your order has not shipped. Get in touch with us as soon as you can.
What payment methods do you accept?
We accept major credit and debit cards through Shopify Payments.
Returns
What is your refund policy?
Please see our Refund Policy.
What if my item arrives damaged or faulty?
Please get in touch right away, we will arrange a replacement for you.
Products
What are your products made from?
The main plastic material we use is PLA. We may also use PETG, TPU, ABS or ASA depending on the product and application. Occasionally our products and toys incorporate other non-plastic components. These are listed on the individual product page. All products are PLA unlesss listed otherwise.
Will the colour look exactly like the photos?
We do our best to take colour-accurate photos of our products. Some filament colours, especially multi-colour/gradient options such as our Sherbet colour, naturally vary from print to print. The colour, order, blend and overall pattern will likely differ depending on where the print starts on the filament roll, so each toy will be a little unique.
Why do 3D printed toys have small layer lines?
Because each item is built layer by layer, small layer lines are a normal part of FDM 3D printing. They’re part of what makes each print unique.
Are your products safe for kids?
Our products are not suitable for children under 3 as small parts could break off.
How careful do I need to be when playing with my new 3D print?
Models printed by Fused Deposition Modelling (FDM) are often not as strong as injection-moulded plastic. Our products are designed for moderate wear and tear, they may not survive repeated rough use.
Can I leave my new 3D print in the car or sun?
Most of our prints are made from PLA, and PLA can begin to deform at around 55°C. We don’t recommend leaving PLA 3D printed toys in hot cars, direct summer sun, or near heaters. PLA can begin to soften or deform at higher temperatures.
Do you design your own products?
Yes, we do. Sometimes we acquire commercial licenses to sell for other designers' 3D models that we love. These will be listed in the product description where applicable.
Why is a product I bought no longer available?
Creating the same thing over and over again can get a little tedious, so from time to time we will switch up our product line. If you want to replace something you've previously purchased, or just hadn't got around to buying something that's now gone, drop us a line and we'll take care of you.
About
Who are you?
We are a small family situated in Rolleston, New Zealand. We create all of our products right here in our own home using our printers we've always used for hobby purposes.
What do you do with my information?
We use customer information to process and fulfil orders, provide support, operate our store and, where you’ve opted in, send occasional marketing. Please see our Privacy Policy for full details.